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SavedBy Package Protection

Stop losing customer trust to shipping issues.

SavedBy automatically resolves shipping issues so customers stay confident and your team stays focused. No lost loyalty, no extra support load. Just fast resolutions when things go wrong.

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SavedBy Package Protection added to a cart, cutting customer service time spent on package issues by 93%

SavedBy Package Protection

1 in every 100 packages never show up.

  • 260M+ packages stolen annuallyPorch piracy, damaged deliveries, and lost packages now impact millions of ecommerce orders every year, and customers remember how brands respond.
  • 75% of shoppers rethink buying after poor deliverySlow or unclear resolutions erode trust, even when the product itself is great.
  • Customers blame brands, not carriersShipping partners may cause the issue but your brand owns the experience.
Package theft from a doorstep. 100% reduction in costs associated with lost, stolen or damaged packages.

earn trust where it matters

Fast resolutions protect customer trust.

When something goes wrong, speed and clarity matter more than explanations.

  • Claims resolved within 24 hoursSavedBy responds quickly to customer claims, often within minutes, preventing frustration from escalating.
  • Refunds or replacements, handled end-to-endSavedBy re-orders directly from your store or issues refunds on your behalf. No manual work required.
  • Clear communication at every stepCustomers always know what’s happening, reducing inbound tickets and follow-ups.
Issue resolved within 24 hours: new order processed

SavedBy Package Protection

Less operational burden. More repeat buyers.

  • 260M+ packages stolen annuallyPorch piracy, damaged deliveries, and lost packages now impact millions of ecommerce orders every year, and customers remember how brands respond.
  • 75% of shoppers rethink buying after poor deliverySlow or unclear resolutions erode trust, even when the product itself is great.
  • Customers blame brands, not carriersShipping partners may cause the issue but your brand owns the experience.
Online conversion rate up 8%, from 4.1% before SavedBy to 4.4% with SavedBy

Skullcandy case study

Package protection doesn’t hurt conversion.
It improves it.

Brands hesitate to add package protection, worried it will introduce friction at checkout. In reality, clear protection options increase shopper confidence and help customers complete their purchase with peace of mind.

Read Case Study

Without Package Protection

When shipping concerns arise, uncertainty leads to hesitation, and higher abandonment.

Checkout without package protection

With SavedBy Package Protection

Shoppers are more likely to complete checkout knowing orders are covered.

Checkout with SavedBy Package Protection: 65% opt-in rate, conversion rate improved by 10.2%

Protect your orders from anything.

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