How Naked Nutrition increase repeat orders by 43% with Relo

Increase in repeat orders
Performing Klaviyo Flow
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About Naked Nutrition:

Naked Nutrition is a premium Nutrition brand committed to simplifying nutrition by crafting the highest performance all-natural products without unnecessary additives and fillers. With a product line that encompasses everything from protein powders to vitamins and supplements, Naked Nutrition prioritizes transparency, stripping back any artificial components and putting the raw, beneficial nutrients at the forefront.

Founded by ex Athlete Stephen Zieminski in 2014 after recognizing the industry's need for clean, uncomplicated nutritional supplements, Naked Nutrition has since carved out a niche for itself in the health and wellness sector. This unwavering commitment has positioned Naked Nutrition as a trusted name amongst fitness aficionados and health-conscious consumers alike.

The problem

Naked Nutrition had a focus on encouraging more customers to come back after their first order, as repeat-revenue was a core metric for the business to scale. However, it was tricky to predict when those customers were best targeted to come back and how to make that journey as seamless as possible. Naked Nutrition knew there was a big opportunity here as their product range expanded and they acquired more one-time customers, as the impact of more customers coming back compounds over time. Even a small increase in conversion here could be really impactful on their focus to increase repeat revenue moving forward.

Prior to Relo, Naked Nutrition had a standard Klaviyo Replenishment flow in place. However, this didn’t really help solve the issues mentioned above in regards to predicting the best time to target customers and making the journey easy. The flow itself targeted customers on a blanket timeframe of 30-days, which didn’t necessarily relate to the specific product usage of customers that could vary greatly.

In addition, once that customer clicked through on the CTA, they were taken back to normal customer journey from product page, through cart page and to a new checkout. Both of these items together meant that there was a lot of revenue left on the table for Naked Nutrition to make use of, and enable more of their customers to come back.

How Naked Nutrition solved this using Relo

Naked Nutrition used Relo’s unique predictive reordering functionality to target their customers at the exact right time based on their order history. For example, if I had ordered multiple of a SKU that has a long usage pattern, my engagement from Naked Nutrition would be very different from if I had only ordered one single SKU that had a fast replenishment cycle.

Firstly, Naked Nutrition synced Relo to their Shopify to automatically generate predictions for when their customers were likely to need to replenish their products. These predictions were built on a per customer basis, taking into account the product each customer ordered previously, the amount of product order, the number of orders they’ve had previously and any seasonality changes. Here's an example of anonymised predictions:

Relo then automatically synced those predictions straight to Naked Nutrition's Klaviyo dashboard, immediately making them actionable and driving revenue straight away:

Here’s an example of a Naked Nutrition email that included a specific customer prediction linked to the trigger above. Each product offering is customized to each customer, as shown on the right hand side of the Klaviyo preview:

“Perfectly timed offers and replenishment messages specifically tailored to each customer - it's simply possible for Shopify stores to do in-house and it's greatly increased our subscribers.”

James Clark, Head of eCommerce

Naked Nutrition

Lastly, Naked Nutrition added Relo’s unique Magic Cart Feature to reduce all friction for a customer to purchase. Magic Cart is a hyper-optimized mobile-first landing page that is personalized to each individual customer and included in the CTA of each email or SMS prediction sent (example above). Magic cart is:

1. Mobile first
2. Pre-loaded with the customers last order
3. Personalized with add-on product recommendations
4. Connected to a pre-loaded Shopify checkout.
5. Customized in a few clicks to your brand

Here’s an example of a Magic Cart from a Naked Nutrition customer Catlyn, including their previous order, new product recommendations, and a link to checkout in 2 clicks: 

“The Relo team does the best onboarding of any CRM software we've worked with. In advance of our first call the work was already done and they had insights and recommendations to help drive more revenue from day 1.”

James Clark, Head of eCommerce

Naked Nutrition

The results

  • 43% increase in repeat orders
  • 25x ROI
  • Top performing Klaviyo flow

With these changes, Naked Nutrition was able to dramatically increase their repeat revenue and Klaviyo efficiency. Not only did they achieve a 19x ROI, but their replenishment flow became their top performing Klaviyo flow.

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